Command centers are becoming more common in the corporate environment for everything from social media and cyber monitoring to the more traditional Network Operations Center (NOC) and Security Operations Center (SOC). Command centers are often positioned internally as the would-be hero for managing risk, staffed with operators and analysts, and decked out with prominent, wall-mounted video displays. These command centers often run 24/7 with the goal of coordinated, proactive monitoring of and response to risk.

The following principles will guide you as you transform your command center into your organization’s hub for managing critical events: