Security Operations Manager

At Northland Controls

Security Operations Manager

Job Description


Job Title:                                                          Security Operations Manager

Reports To:                                                     Director of Managed Services

Department:                                                    Managed Services

Location:                                                          Milpitas, California


What Northland Does


We are the security industry’s premier program management firm. Our purpose is to help leading global enterprises be more secure. We help our customers establish security standards, implement global project controls and plans, generate construction drawings, install, configure and commission systems. We repair and maintain enterprise access control, video and intrusion systems. We also host physical security systems and provide complete monitoring and dispatch services from our world-class Global Security Operations Center (GSOC) for those companies who prefer to outsource this function.


Our Mission


To be the most trusted and influential leader in the industry. By delivering exceptional services across the world, we are determined to continually surprise our customers, the industry and even ourselves while having fun.


Core Values


  • Be Honorable
  • Take on Challenges
  • Do Whatever it Takes
  • Our People
  • Have Fun



Job Mission


The successful applicant will have experienced in providing corporate security to initiate, define and manage security operations and drive security issues to resolution. We’re looking for an excellent communicator with a passion for the security technology space to lead and manage ongoing security initiatives across teams.

This position will also be responsible for the management of all physical security systems day to day operations at a global capacity providing support to applications’ end users. This individual will work with various technology integrators, delivering tested and validated security systems on time and on budget with a focus in superior customer service.



  • Ccure9000 Certification is a plus
  • Excellent analytical, written and verbal communication skills, with great attention to detail
  • Extensive understanding of corporate network concepts, Windows systems, and Enterprise environments for integration of security and safety technologies
  • Documentation, organizational, time management, and problem-solving skills
  • Flexibility in response to change
  • Project Management, MS Office Suite, and Physical Security operations experience is a plus





  • Manage all physical security system technologies and service providers (integrators)
  • Develop and implement program system requirements and standards
  • Domain understanding of physical security system installation and functionality (both hardware & software)
  • Work with security technology integrators for programming and commissioning security systems
  • Support day to day operations for security system hardware, software, and end user issues
  • Planning and coordinating system upgrade, enhancements, and repairs and maintenance across all global regions
  • Provide high-level security requirements for other teams during project definition
  • Manage day to day operational aspects of multiple security-related projects
  • Work with security engineers to define scope and drive security initiatives to completion
  • Coordinate risk assessments, technology evaluations, and implementation of vulnerability management processes, security frameworks and systems
  • Provide high-level security requirements for other teams during project definition
  • Refine processes & tools used by our team and its cross-functional contributors
  • Track and report on project progress, proactively drive corrective action as needed
  • Build trusted relationships with internal team members and all relevant stakeholders
  • Create and organize project and program documentation
  • Manage vendor efficiency and delivery quality though KPIs
  • Interface with Security & Engineering and business owners to develop project requirements and scope
  • Design measurements to track impact, drive improvements, and influence cross-functional roadmaps.



Join Our Team